Return And Refund Policy
Cancellation and refund policy
This policy is part of the Terms, conditions and refund policy and applies to every Yatri on the booking. Section numbers match the full terms.
6. Cancellation and refund policy
6.1 Cancel in writing by email or WhatsApp to the Agency's registered contact. The date and time the message is received is the cancellation date. Verbal requests are not accepted.
6.2 Refunds are calculated per Yatri on the amount paid for the Package, as per the table below.
| Notice before departure | Refund of amount paid |
|---|---|
| 31 days or more | 90% (10% service fee) |
| 15 to 30 days | 50% |
| 8 to 14 days | 25% |
| 0 to 7 days, no-show or after departure | No refund |
6.3 Third-party bookings already made (train or flight tickets, helicopter tickets, permits, pony or palki) are deducted first and follow the supplier's cancellation terms. The Agency passes on only what the supplier refunds, less its handling charges.
6.4 Refunds go to the original payment mode within 15 to 21 working days of the cancellation being confirmed, after bank or gateway charges.
6.5 No refund is due for unused services, early return, missed pickups, voluntary changes during the yatra, or a Yatri who is refused travel for health, documents or conduct.
6.6 A name change is allowed up to 7 days before departure, subject to supplier rules and handling charges at actuals. A date change may be allowed once, up to 15 days before departure, subject to availability and any price difference. Otherwise it is treated as a cancellation.
7. Cancellation or changes by the Agency
7.1 If the minimum group size is not met or the Agency cannot operate the yatra, it will inform Yatris at least 7 days before departure and offer a full refund of the amount paid or an alternative date.
7.2 The Agency may change the itinerary, route, order of dhams, vehicle or hotels for safety or operational reasons.
8. Weather, natural events and government orders
8.3 The Agency refunds only what it recovers from suppliers for unused services, after deducting expenses already incurred and its handling charges. No compensation is payable for missed dhams or darshan, delay or inconvenience.
To cancel, write to us by email or WhatsApp at the contact details on our Contact page.
